Privacy Policy

1. Scope

This Policy applies when you visit our website, create or use a FLUXE account, purchase or inquire about services, communicate with us, or otherwise interact with FLUXE. It also describes how we process information submitted by FLUXE business customers concerning their own leads, customers, prospects, employees, and other contacts (“Customer CRM Data”).

2. Information We Collect

Depending on how you interact with FLUXE, we may collect information you provide, information collected automatically, and information received from customers, integrations, service providers, and other permitted sources.

3. Contact Information

We may collect names, business names, job titles, postal addresses, email addresses, telephone numbers, and similar contact details.

4. Account Information

We may collect usernames, account identifiers, authentication information, permissions, settings, preferences, subscription details, and information used to administer or secure an account.

5. Billing and Transaction Information

We may collect subscription, order, invoice, payment status, billing contact, transaction, and related records. Payment-card information may be processed directly by third-party payment processors. FLUXE does not claim to store full payment-card numbers.

6. Business Information

We may collect information about a business, its services, locations, hours, staff, workflows, customers, marketing, operational needs, and requested configurations so we can provide and tailor the services.

7. Communications

We may collect the content and metadata of emails, SMS/MMS messages, chats, support requests, form submissions, calls, voicemails, and other communications sent to, from, or through FLUXE services.

8. Usage and Device Information

We may collect IP address, browser and device type, operating system, pages or features viewed, dates and times, referring URLs, identifiers, approximate location derived from IP address, diagnostic data, and activity logs.

9. Integration Data

If a customer connects a third-party service, we may receive and process information made available through that integration, subject to the customer’s settings, the third party’s terms, and applicable law.

10. AI Interaction Data

We may process prompts, inputs, files, transcripts, outputs, feedback, and related metadata submitted to AI-enabled functionality. This information may be processed by third-party AI or infrastructure providers as necessary to provide the functionality. We do not promise zero data retention by those providers unless expressly stated in a separate written agreement.

11. Customer CRM Data

FLUXE business customers may submit information concerning their own leads, customers, prospects, employees, or other contacts. The business customer generally determines why and how this data is processed, and FLUXE processes it as necessary to provide requested services. Customers are responsible for giving appropriate notices, establishing a lawful basis, and obtaining legally required permissions or consent.

12. Sources of Information

We may obtain information directly from you, from a FLUXE customer, through your use of our services, from connected services, from service providers and business partners, and from publicly available or lawfully obtained sources.

13. How We Use Information

We may use information to provide, configure, personalize, maintain, secure, troubleshoot, and improve services; create and manage accounts; process transactions; provide support; communicate about services; prevent fraud or misuse; comply with law; enforce agreements; develop features; analyze performance; and conduct lawful marketing or advertising.

14. AI and Automated Processing

We may use automated systems and AI-enabled tools to support communications, workflows, classification, summaries, recommendations, content, service delivery, security, and product improvement. AI output may be inaccurate or incomplete. Customers remain responsible for appropriate human review and for decisions made using that output.

15. Service Providers

We may disclose information to vendors and service providers that support hosting, software, APIs, telecommunications, payment processing, email delivery, analytics, security, customer support, calendar services, AI functionality, and other infrastructure or business operations. They may process information only as permitted by their agreements and applicable law.

16. Other Disclosures of Information

We may disclose information at a customer’s direction; to connected third-party services; to professional advisers; to protect rights, safety, and security; to investigate misuse; to comply with legal process or law; and in connection with a business transfer. We may also disclose aggregated or de-identified information where permitted by law.

FLUXE does not sell personal information for monetary payment. Some privacy laws define “sale,” “sharing,” or targeted advertising more broadly. Where applicable, we will provide notices and choices required by law concerning those activities.

17. Payment Processing

Third-party payment processors may collect and process payment credentials and transaction data under their own privacy policies and terms. FLUXE may receive limited information such as payment status, transaction identifiers, billing details, and card type or last four digits.

18. Email Communications

We and our customers may use FLUXE services to send operational or marketing email. Recipients can use available unsubscribe methods for marketing email. Certain service or transactional messages may still be sent where permitted by law.

19. SMS/MMS Communications

We and our customers may use FLUXE services to send text or multimedia messages. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing FLUXE services unless expressly stated. Recipients may use provided opt-out methods. FLUXE customers are responsible for obtaining required consent and honoring opt-outs.

20. Calls, Recordings, and Transcription

Telephone functionality may involve call routing, logging, recording, transcription, or analysis where enabled. Laws governing notice and consent vary. Customers are responsible for giving required notice and obtaining consent before recording or transcribing calls or using related data.

21. Cookies and Similar Technologies

We and permitted providers may use cookies, pixels, local storage, logs, and similar technologies for essential operation, preferences, security, analytics, performance, and lawful marketing or advertising. Available controls may include browser settings and legally required consent or opt-out mechanisms.

22. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining records, resolving disputes, enforcing agreements, meeting legal obligations, protecting security, and supporting legitimate business needs. Retention periods vary by data type, relationship, configuration, and legal requirements.

23. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No security method or transmission system is completely secure, and we cannot guarantee absolute security.

24. Children’s Privacy

FLUXE services are intended for business use and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child provided information to us improperly, contact us.

25. Privacy Rights and Choices

Depending on your location and relationship with FLUXE, you may have rights to request access, correction, deletion, portability, restriction, or objection, or to withdraw consent. Rights are subject to exceptions and verification. If FLUXE processes information for a business customer, we may direct your request to that customer.

26. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights regarding personal information, including rights to know, access, correct, delete, obtain a copy, or opt out of certain sale, sharing, targeted advertising, or profiling activities. We will not discriminate against you for exercising applicable rights. We may need to verify your identity and authority before responding.

27. Third-Party Services

Our services may link to or integrate with third-party websites, apps, and platforms. Their privacy practices are governed by their own policies, and FLUXE is not responsible for those practices.

28. International Processing

Information may be processed in the United States and other countries where FLUXE or its providers operate. Those locations may have different data-protection laws. Where required, we use appropriate measures for international transfers.

29. Business Transfers

Information may be disclosed or transferred as part of an actual or proposed merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.

30. Changes to This Policy

We may update this Policy from time to time. We will post the updated version and revise the “Last Updated” date. Where required, we will provide additional notice or obtain consent.

31. Contact Information